IT Support Engineer – MSP – 2nd Line

Job role insights

Offered Salary


Hiring Location

Hybrid, London

Job Category

Support Engineer

Applicants must be eligible to work in the specified location

2nd Line IT Support Engineer is required for a major MSP based in London. As the 2nd Line Engineer, you will be expected to provide field support for clients in and around London.

Location: 3-4 days at the office in London (City) or onsite at client sites in and around London
1 day working from home
Any travel to the client sites will be paid
Overtime and Weekend work are available at a higher pay rate


  • Act as an onsite escalation, point of contact.
  • 2nd Line Support within SLA through the close cooperation with 1st and 3rd line support
  • Management of field-based Incidents, Projects and system implementations.
  • Participating in the training of new team members
  • Excellent time management
  • Ability to update and document changes.
  • Update end users frequently
  • The face of IT – Identify key components and applications to ensure the client is operationally working.


  • Windows Desktop support 10/11
  • End-user application support, Microsoft Office applications
  • Office 365 Administration
  • Active Directory Administration
  • MS Intune/Endpoint Administration
  • Asset management
  • Support for Apple Devices IOS/iPad

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Strike IT

Strike IT

Strike IT Recruitment Services is a consultancy that hires permanent and contract candidates across different industries and sectors.

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