IT Support Engineer – MSP – 2nd Line

Job role insights

Offered Salary

£32-£40K + BENEFITS + TRAVEL + OVERTIME

Hiring Location

Hybrid, London

Job Category

Support Engineer

Applicants must be eligible to work in the specified location

2nd Line IT Support Engineer is required for a major MSP based in London. As the 2nd Line Engineer, you will be expected to provide field support for clients in and around London.

Location: 3-4 days at the office in London (City) or onsite at client sites in and around London
1 day working from home
Any travel to the client sites will be paid
Overtime and Weekend work are available at a higher pay rate

Requirements:

  • Act as an onsite escalation, point of contact.
  • 2nd Line Support within SLA through the close cooperation with 1st and 3rd line support
  • Management of field-based Incidents, Projects and system implementations.
  • Participating in the training of new team members
  • Excellent time management
  • Ability to update and document changes.
  • Update end users frequently
  • The face of IT – Identify key components and applications to ensure the client is operationally working.

Experience:

  • Windows Desktop support 10/11
  • End-user application support, Microsoft Office applications
  • Office 365 Administration
  • Active Directory Administration
  • MS Intune/Endpoint Administration
  • Asset management
  • Support for Apple Devices IOS/iPad

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Strike IT

Strike IT Recruitment Services is a consultancy that hires permanent and contract candidates across different industries and sectors.

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