2nd Line Support Engineer – Brentford

Job role insights

Offered Salary

£35K - £40K + BENEIFTS

Hiring Location


Job Category

Support Engineer

Applicants must be eligible to work in the specified location, start date ASAP.

A leading organisation based in Brentford is currently looking for an experienced 2nd Line Support Engineer to join a busy and close-knit team.

The role is to provide support and technical advice, the role will require a high level of technical proficiency and you will need to be an excellent communicator. The candidate will have a firm background in Microsoft technologies and have experience working in a similar environment.

Duties will include:
Helpdesk and call management
2nd line support remotely and mainly on-site~
Dealing with client internal IT teams and stakeholders
Managing 3rd Party support requests
Engaging with the internal 1st/2nd & 3rd Line team to assist with customer fault/problem resolution and transfer knowledge verbally and via documented knowledge base articles

Technical Knowledge:


  • Desktop platforms including Windows 10/11 and MAC Operating Systems
  • Excellent understanding of networking including vLANs, switching, NAT rules and Firewalls
  • Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policies
  • Office 365
  • Mimecast
  • SonicWall/Sophos XG Firewalls


  • Halo & N-able Central
  • Aruba Switches/Aruba AirView
  • Hypervisor technology specifically VMWare & Hyper-V
  • Azure
  • Microsoft Windows Server 2008 to 2016
  • Windows Defender
  • ITIL environment

Personal Skills:

  • Excellent communications skills both verbally and written
  • Excellent professional telephone manner
  • Ability to explain solutions to both technical and non-technical audiences
  • Proven ability to work under pressure and with other people
  • Excellent time management and self-motivation skills
  • Strong desire to provide the best solutions using the latest technology

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Strike IT

Strike IT Recruitment Services is a consultancy that hires permanent and contract candidates across different industries and sectors.

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