A London-based MSP is currently looking for an experienced 2nd Line Support Engineer to join a busy and close-knit team. You will have worked previously within a similar technical role for an MSP and are now looking to make that next move to further your career.
London/South West London – £35K – £40K + BENEIFTS Permanent
Role:
The role is to provide support and technical advice to a diverse client base. The role will require a high level of technical proficiency and you will need to be an excellent communicator. The candidate will have a firm background in Microsoft technologies and have experience of working in a similar environment. You will be required to work from our client sites around the Central, South West London area.
Duties will include:
Helpdesk and call management
2nd line support remotely and mainly on-site
Dealing with client internal IT teams and stakeholders
Managing 3rd Party support requests
Engaging with the internal 1st/2nd & 3rd Line team to assist with customer fault/problem resolution and transfer knowledge verbally and via documented knowledge base articles
Technical Knowledge:
Essential:
Desktop platforms including Windows 10/11 and MAC Operating Systems
Excellent understanding of networking including vLANs, switching, NAT rules and Firewalls
Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policies
Office 365
Mimecast
SonicWall/Sophos XG Firewalls
Desirable:
Halo & N-able Central
Aruba Switches/Aruba AirView
Hypervisor technology specifically VMWare & Hyper-V
Azure
Microsoft Windows Server 2008 to 2016
Windows Defender
ITIL environment
Personal Skills:
Excellent communications skills both verbally and written
Excellent professional telephone manner
Ability to explain solutions to both technical and non-technical audiences
Proven ability to work under pressure and with other people
Excellent time management and self-motivation skills
Strong desire to provide the best solutions using the latest technology
Experience/Qualifications:
Project Management experience is desirable though not essential
Full UK Driver’s License
